Craft CMS Support & Maintenance UK

Karl Bowers has been working with Craft CMS since version 2 and supports business owners across the UK with maintenance, upgrades, and long-term specialist care for complex Craft CMS websites. Most clients come to Karl with a site that was agency-built and has since been left without proper specialist support, or with an installation running on an older version of Craft that needs careful upgrading.

Craft CMS is a flexible, powerful platform capable of handling everything from content-driven publishing sites to complex Craft Commerce stores. The challenge for many businesses is that the agencies that built their Craft sites have moved on, and genuine Craft specialists who can take proper long-term ownership of a complex installation are not easy to find. Karl works with a small number of clients on an ongoing basis, which means every business gets focused attention from a developer who understands their system thoroughly.

Who Karl typically works with:

• Businesses whose Craft CMS agency has moved on or stopped trading, leaving a complex, often heavily customised codebase without proper specialist support.
• Sites on older versions of Craft that need upgrading to Craft 4 or Craft 5, including plugin compatibility work, template updates, and thorough testing.
• Craft Commerce businesses where the online store is revenue-critical and downtime or broken functionality has immediate financial consequences.
• Owners with bespoke Craft CMS functionality such as custom plugins, complex Matrix structures, or third-party integrations that need a specialist to maintain and extend.
• Businesses that want a long-term developer relationship, not a different agency each time something needs attention.

What working with Karl typically looks like:

Most engagements start with a specific problem: a version upgrade that has been put off, a plugin that has broken, or a site that has been handed over without proper documentation. Karl takes time to understand the codebase properly before making any changes, and most clients move to an ongoing retainer once the initial work is done. The goal is always to become the developer who knows the system better than anyone else.

Common questions:

Can you take over a Craft CMS site built by another agency?

Yes. This is one of the most common starting points for new clients. Karl takes on Craft CMS codebases built by agencies and other developers regularly, including sites with custom plugins, complex Matrix field structures, multi-site configurations, and Craft Commerce integrations. He takes the time to understand what exists before making any changes.

My Craft CMS site is on version 2 or 3, can you upgrade it?

Yes. Karl has carried out upgrades across every major version of Craft CMS, including the significant migrations from Craft 2 to Craft 3, Craft 3 to Craft 4, and Craft 4 to Craft 5. Each major version involves breaking changes to plugins, templates, and configuration. All upgrades are thoroughly tested before going live.

Do you work with businesses anywhere in the UK?

Yes. Karl supports Craft CMS clients across the UK, with most work handled remotely. He is based in West Yorkshire and is available to meet clients in person in the North of England when that is useful for a handover or initial review.

How much does Craft CMS support cost?

Pricing depends on the nature of the work. Karl works on a project basis for one-off work such as upgrades, plugin audits, and handovers, and on a monthly retainer for ongoing support. A clear cost is agreed before any work begins.

What versions of Craft CMS do you support?

Karl has worked with every major version of Craft CMS from Craft 2 through to the current Craft 5 release, including all Craft Commerce versions that align with those CMS releases.

What if something goes wrong with my Craft site urgently?

Retainer clients receive priority response for urgent issues, including Craft Commerce stores where a broken checkout costs revenue by the hour. Consistent priority access is part of what an ongoing retainer provides.

How do I get started?

The starting point is a brief conversation about the site: which version of Craft is running, what plugins are in use, what the immediate priorities are, and what ongoing support looks like. Karl will give an honest assessment of what is involved before any commitment is made.

Can you work with custom plugins built by my previous agency?

Yes. Working with custom Craft CMS plugins and bespoke modules built by other developers is a core part of what Karl does. He takes the time to understand how the existing code works before modifying it, which is how problems get properly fixed rather than worked around.